70 Years of Excellence: Driving our Community into a Sustainable Future 卓越七十載：引領社區邁向可持續未來

Raising the Bar with LCX: Leading Customer Experience In addition to creating additional value during each stage of car ownership, we also strive to elevate our service standards. In 2024, Zung Fu Group launched the “Leading Customer Experience (LCX)” programme. By introducing the “5E” service principle we hope to reinforce a culture and service standard of going the extra mile throughout the sales and aftersales journey. With LCX, Zung Fu Group is set to maximise Customer Lifetime Value and cement our position at the forefront of the Hong Kong and Macau automotive markets. L C X 創新卓越顧客體驗 推動客戶服務新標準 除了為顧客創造更多價值，我們亦致力提昇顧客服務體驗。 2024 年， 仁孚集團推出「卓越顧客體驗 (LCX) 」計劃，透過建立「 5E 」顧客服務 原則，令顧客於銷售及售後服務過程中均感受到仁孚集團為他人多想 一步的服務文化，為客戶提供更便捷及真誠關顧的體驗。藉著 LCX 計劃，我們將達致客戶生命週期價值最大化，從而鞏固公司在汽車市場 的領導地位。 Enquiry 查詢 E mpathetic 同理之心 E ffortless 輕鬆便捷 E fficient Response 高效回應 E xpert 專業到位 E volving 持續進步 Aspirational 情感連結原則 5E SERVICE PRINCIPLE / 5E 顧客服務原則 Foundational 基礎原則 Customer Arrival 顧客到達 Customer Arrival 顧客到達 Vehicle Introduction 車輛介紹 Consultation 咨詢 Test Drive 試駕 Follow Up After Consultation 咨詢後跟進 Contract Signing 簽約 Vehicle Pickup 取車 Pre-delivery 車輛交付 前準備 Follow Up 跟進 Vehicle Delivery 車輛交付 Service Reminder 服務提示 Follow Up 跟進 SALES 銷售服務 AFTERSALES 售後服務 Booking 預約 Z U N G F U 7 0 TH A N N I V E R S A R Y 仁 孚 七 十 周 年 25