70 Years of Excellence: Driving our Community into a Sustainable Future 卓越七十載：引領社區邁向可持續未來

O U R S E R V I C E S & S O L U T I O N S 卓 越 服 務 智 慧 之 選 Zung Fu Services: Enhancing the Customer Experience Once vehicles leave the factory, they require regular inspections and maintenance to stay in top condition. This is the core mission of Zung Fu’s aftersales service team. We are committed to providing all-round, high-quality aftersales care, ensuring every vehicle owner enjoys worry-free driving pleasure. From routine maintenance to emergency assistance, our aftersales service covers every stage of vehicle usership. Whether it’s daily upkeep or unexpected breakdowns, we resolve customer issues with the utmost efficiency and professionalism. Our aftersales service range is broad and extensive, including detailed vehicle inspection and maintenance plans designed to keep vehicles in peak condition, whether they are fresh from the factory or well-travelled. We also offer value-added services, such as door-to-door vehicle collection and delivery, and express maintenance, making the overall experience more convenient and swifter for our customers. Through these comprehensive and thoughtful services, Zung Fu not only safeguards vehicle performance but also demonstrates the brand’s sincerity, care and expertise. Jerry Zeng, Director of MBPC Aftersales & CoE, believes that the strength of Zung Fu’s aftersales service lies in our multi- faceted approach. “We have introduced Project Speed to enhance customer satisfaction, significantly enhancing our team’s efficiency through streamlined work processes and the use of electronic tools. Additionally, we are about to launch a new Enterprise Resource Planning system that will integrate company data such as financial and operational processes, thoroughly elevating the group’s digital capabilities and work processes.” The strength of Zung Fu’s aftersales service lies in its multi-faceted approach. 仁孚售後服務的強大之處， 在於其「多面向」的體現︒ Jerry Zeng Director of MBPC Aftersales & CoE 曾祥威 平治私家車售後服務及卓越中心董事 40