70 Years of Excellence: Driving our Community into a Sustainable Future 卓越七十載：引領社區邁向可持續未來

A Professional, Practical Team Upholding the Customer-First Principle Zung Fu’s aftersales service team comprises experienced and technically skilled professionals. Today, the team has grown to nearly 600 members, capable of meeting our customers’ diverse needs. Each teammember undergoes rigorous training, equipping them to handle various vehicle issues, from simple daily maintenance to complex mechanical malfunctions, swiftly diagnosing issues and proposing solutions. Our aftersales service team adheres to a customer- first philosophy, prioritising vehicle owners’ needs. The team not only possesses deep technical expertise but also excellent communication skills, understanding driver preferences from their perspective and providing personalised service recommendations. “Our aftersales service team has built good relationships with long-term customers. When they need to purchase new vehicles, our dedicated Service Advisor will help refer customers to our sales team, creating a positive cycle,” Jerry notes. Our aftersales service team is dedicated to ensuring that every vehicle owner enjoys a high-quality, reliable service experience. To maintain the team’s high service standards, management has also invested significantly in developing our talent, enabling them to keep up with the latest advancements in the new-energy vehicle (NEV) sector. “We deploy a ‘multi-year; career long’ approach to keep our colleagues informed of the latest trends. As part of this approach, colleagues receive a series of trainings, covering technical and soft skills. To develop the best talent for the future, we also partner with educational institutes such as Vocational Training Council (VTC) to offer learning trips for colleagues to learn best practices,” Jerry said. 42 O U R S E R V I C E S & S O L U T I O N S 卓 越 服 務 智 慧 之 選