70 Years of Excellence: Driving our Community into a Sustainable Future 卓越七十載：引領社區邁向可持續未來

360-Degree Customer Interaction: Online and Offline Throughout our long history, Zung Fu Group has consistently upheld the “customer-first” philosophy, evident in not only our products and services but also in each employee’s behaviour. We firmly believe that only by thoroughly understanding and meeting customer needs through a comprehensive 360-degree experience can we earn customers’ loyalty and trust. This all-encompassing service approach covers sales and aftersales services, as well as every stage of online and offline customer interaction. It ensures customers enjoy a pleasant experience throughout the entire service process, fulfilling their desires and needs while truly appreciating our professionalism and attentiveness. Physical Network: Balancing Convenience and Expertise Zung Fu Group’s physical network spans different parts of the city, offering convenient, swift and professional services. Currently, Zung Fu Group operates nine showrooms across Hong Kong and Macau, showcasing vehicles from brands including Mercedes-Benz, smart, DENZA, Hyundai and Foton. To embody our “customer- first” philosophy, Zung Fu Group continually refines the showroom décor, facilities, products and services to create a welcoming atmosphere for every customer. Selected showrooms even offer test drives along carefully designed routes, allowing customers to fully experience the superior driving qualities of the vehicles. Mercedes-Benz Brand Centre, Hong Kong Island, which opened in 2019 in Chai Wan, stands as the Group’s largest showroom. It displays numerous best-selling and new models in a spacious, comfortable environment. William Shea, Director of Marketing & Customer Relations, highlights the centre’s focus on family customers, featuring a “Little Stars Kids Club” where children can play while parents browse comfortably. The showroom boasts a seaside café on the first floor and a terrace with stunning sea views on the third floor, hosting regular events to enrich customer experiences and foster connections within the Mercedes-Benz owner community. Our service centres for passenger and commercial vehicles are vital components of our physical network that help ensure that our cars are kept in optimal condition. These centres offer complete aftersales services and facilities, from repairs and maintenance to used car sales, aiming to be a one-stop solution for car owners. Recognising the critical role of commercial vehicles in business operations, we have expanded from one to four commercial vehicle service centres in recent years, including a multi-brand service centre to address broad demand. These centres emphasise both efficiency and quality, with technicians providing tailored repair solutions to ensure the smooth operation of different commercial vehicles. 48 O U R N E T W O R K 業 務 網 絡 無 遠 弗 屆