70 Years of Excellence: Driving our Community into a Sustainable Future 卓越七十載：引領社區邁向可持續未來

Sales and Aftersales: Striving for Excellence Together Exceptional, professional sales service means prioritising customer needs. To achieve this, service quality is crucial. Johnson Dao, Chief Sales Consultant, and KC Tse, Assistant Service Manager at the Chai Wan Service Centre, lead the front-line sales and aftersales service teams respectively. They collaborate closely in their pursuit of excellence. Johnson oversees the showroom’s front-line sales team, which is responsible for direct customer interactions. His team requires an in-depth understanding of vehicle performance and technology. “We hold weekly meetings in which colleagues share new knowledge to keep our information up to date,” Johnson explains. He emphasises that team atmosphere and culture are vital for fostering team spirit. “Creating a trusting, harmonious and friendly work environment helps maintain customer loyalty and is key to driving sales.” KC leads the aftersales team, which is primarily responsible for vehicle repair and maintenance services involving more in-depth customer interactions. “I encourage my colleagues to empathise with our customers, to understand their diverse needs and provide thoughtful, personalised service.” He believes this customer-first approach enhances work efficiency and demonstrates the sincerity and professionalism of Zung Fu’s service. Theaftersalesdepartment hasestablished transparent processes from reception through to repair, allowing customers to stay informed about their vehicle’s maintenance status. “We aim for excellence at every step,” KC points out. The team’s repair technicians, from mechanics to diagnostic technicians, undergo rigorous training and assessment to ensure they can handle complex repair requirements. “Our diagnostic technicians’ skills and knowledge are like those of doctors — except they treat cars.” When discussing their ideal customer service, Johnson confidently states, “It’s about making customers genuinely feel that they’ve purchased a product that suits them.” KC adds, “Our team works diligently to complete repairs quickly, allowing customers to retrieve their beloved vehicles as soon as possible, while balancing efficiency and quality.” Regarding technology, Johnson notes, “The company places great emphasis on environmental protection. We’ve digitised sales orders, but we also cater to traditional customers by offering physical sales orders as an option.” From display boards in the showroom to work orders and diagnostic tools in the workshop, everything has been fully digitised to enhance efficiency and accuracy. The two enthusiastically discuss their work, revealing their appreciation for Zung Fu. Through continuous learning and professional development, they have not only achieved their personal career goals but also created greater value for the company. 銷售 • 售後 與卓越前行 仁孚一直以顧客為中心，提供優質服務。要做到這 點，服務質素至關重要。仁孚首席銷售顧問杜傑聲 (Johnson) 和柴灣維修中心助理經理謝嘉正各自領導銷 售和售後服務團隊，他們攜手並進，共同追求卓越的服 務水準。 Johnson 管理陳列室的前線銷售團隊，負責與客戶 直接互動，團隊需要對車輛性能和技術有深入了解。 「我們每週都會開會，同事之間分享新知識，以確保 我們的知識庫資料準確。」 Johnson 更指出團隊的氣氛 和文化是培養團隊精神的關鍵。「建立互信，和諧友善 的工作環境，有助維持客戶的忠誠度，也是促成銷售的 重要因素。」 嘉正帶領的團隊主要負責汽車維修、保養等服務， 與客戶的互動更為深入。「我希望同事們能夠將心比 己，保持同理心，理解客戶的不同需求，提供貼心和 個性化的服務。」他相信，這種以客為先的服務理念， 這不僅提升了工作效率，也讓客戶感受到仁孚服務的 誠意與專業。 售後服務部制定了明確的流程，從接待到維修都保持 高透明度，讓客戶可隨時了解愛驅的維修狀況。「我們 力求每個環節都能做到精益求精。」嘉正指出，仁孚的 售後服務團隊不論是基本技工或診斷技術員，都需經過 嚴格培訓和考核，以確保具備應對各種複雜維修需求的 能力。「診斷技術員的技術與知識就像醫生一樣，不過 他們治療的是汽車！」 60 B U I L D I N G L E A D E R S & T A L E N T S I N Z U N G F U 仁 孚 精 英 傑 出 領 袖