70 Years of Excellence: Driving our Community into a Sustainable Future 卓越七十載：引領社區邁向可持續未來

Embracing AI: Our Partner in Progress AI is one of the key technologies Zung Fu Group focuses on developing and applying for future development. In today’s automotive industry, NEVs are undeniably the trend. Given this premise, both our colleagues and customers need to continuously learn and absorb various new knowledge and information. This is where the AI intervention and support will play a crucial role. In terms of AI application, Zung Fu Group adheres to the principle of operational efficiency. Through AI, we aim to free up colleagues’ time from repetitive tasks allowing them to focus on providing more value-added services to customers. We firmly believe that AI will become a powerful back-up for our colleagues, helping them engage in more personalised interactions with customers. With technological and efficiency support from AI, colleagues can automate a large volume of manual tasks or management tasks, freeing up time for crucial work. AI and information technology tools provide new digital capabilities, giving frontline colleagues greater bandwidth to interact with customers and focus more closely on their needs. The quality of customer service becomes increasingly important in the NEV world. Zung Fu Group is committed to providing a personalised customer experience, allowing customers to truly feel that the tailored service is both thoughtful and professional. 人工智能 未來的發展夥伴 談及未來，人工智能無疑是備受熱議的題目，而它亦 將會是仁孚集團未來致力發展和應用的重要科技之一。 在現今汽車行業，新能源汽車毋庸置疑是大勢所趨。 在這大前提下，無論是我們員工或是客戶，都需要不斷 吸收各種各樣的新知識和資訊。這時，人工智能的介入 和支援將發揮至關重要的作用。 關於應用人工智能，我們秉持著高運作效率的理念。 通過人工智能，避免讓同事接觸重複、耗時的工作， 使同事騰出時間資源專注於為客戶提供更高附加價值的 服務。我們深信，人工智能將會成為同事工作的強大 助手，幫助我們與客戶進行更深入的互動。藉由人工智 能在技術上和效率上的強力支援，仁孚團隊能夠更有效 率地處理大量手動任務或管理工作。 不論是人工智能，抑或其他資訊科技工具，這些新數碼 技術都能幫助前線同事更專注地聆聽客戶需要、更深入 地與客戶互動。在新能源汽車新世代，客戶服務質素 變得愈發重要。仁孚集團致力於提供個人化客戶體驗， 讓客戶真正感受到又貼心、又專業的量身定做服務。 Z U N G F U 7 0 TH A N N I V E R S A R Y 仁 孚 七 十 周 年 75